1.1 Orders for Special Order Goods may not be returned.
1.2 The Buyer may cancel other orders at any time before they are dispatched by telephoning 01706
1.3 The Buyer may return Goods for any reason within 14 days from the date of delivery / collection
provided that the following conditions are satisfied:
(a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
(b) Packaged items will only be accepted if the package remains unbroken and in reasonable
(c) The Buyer supplies the Advice Note or other proof of purchase
1.5 Where Goods are returned pursuant to Condition 1.3 (where they are not faulty):
(a) in every case a restocking charge will be made of 10%; and
(b) the risk and cost or returning the Goods shall be at the Buyer's cost.
1.6 The Company will examine the returned Goods and will issue a refund less any applicable delivery
and/or collection charges.
1.7 The Company cannot offer refunds or accept returns on the following (unless they are faulty):
(a) Special Order Goods;
(b) if sealed packages have been opened,
(c) Goods that have been fitted; and
(d) specially manufactured products.